Service Experience Advisor — Elevate Customer Happiness

Key CDJR; Reno, Northern (NV, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Key Motors of Reno is seeking a Service Advisor to manage the drive lane and service orders, ensuring customers receive prompt, courteous service. You will take ownership of the customer experience and support technicians while maintaining high Customer Happiness scores.

In this role, you will coordinate with upper management on staffing decisions, oversee warranty claims, and maintain strong relationships with factory partners. A strong service and sales record is preferred.

Qualifications

• Ability to organize and prioritize service flow.
• Proven track record in service and sales performance.
• Strong communication and customer-service orientation.
• Professional appearance and reliable work ethic.

Responsibilities

• Oversee service orders and drive-lane flow.
• Ensure prompt, courteous, and effective service for customers.
• Own the customer experience and raise positive impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Manage technicians’ time and assign work efficiently.
• Answer questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at company standards.
• Assist diagnosing vehicle problems; order parts and tools.
• Oversee warranty claims administration and service dept training.
• Set schedules and assign tasks to service dept staff.
• Enforce company policies and regulatory compliance.
• Maintain relationships with factories and internal stakeholders.
• Collaborate with upper management on hiring and discipline decisions.

Skills

Organizational skills

People management

Customer communication

Professional appearance

Sales/service performance

Customer satisfaction

Teamwork

Self-motivation

Independent work

Clean driving record

Job description

Key Motors of Reno is seeking a Service Advisor to manage the drive lane and service orders, ensuring customers receive prompt, courteous service. You will take ownership of the customer experience and support technicians while maintaining high Customer Happiness scores.

In this role, you will coordinate with upper management on staffing decisions, oversee warranty claims, and maintain strong relationships with factory partners. A strong service and sales record is preferred.