Automotive Service Advisor — Elevate Customer Experience

Fenton Family Dealerships; Swanzey (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401k Retirement plan with companyMatch

Paid Time Off accrual

Paid Holidays

Wellness fair & on-site services

Training and development programs

Product/service discounts

Job summary

Honda of Keene is seeking a Service Advisor to join our award-winning service team. The role emphasizes exceptional customer service, strong sales ability, organization, and teamwork in a fast-paced automotive service environment.

The position offers comprehensive benefits and opportunities for growth within a community-focused dealership group. Join a team committed to quality service and customer satisfaction.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management and communication skills.
• Clean driving record with a valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts/tools as needed.
• Oversee warranty claims administration and training of the service department.

Skills

Organized

Friendly personality

People management

Time management

Excellent communication

Professional appearance

Sales-oriented

Customer satisfaction

Teamplayer

Self-motivated

Clean driving record

Job description

Honda of Keene is seeking a Service Advisor to join our award-winning service team. The role emphasizes exceptional customer service, strong sales ability, organization, and teamwork in a fast-paced automotive service environment.

The position offers comprehensive benefits and opportunities for growth within a community-focused dealership group. Join a team committed to quality service and customer satisfaction.