Automotive Service Advisor — Elevate Customer Experience

Findlay Toyota Spokane; Flagstaff (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

PTO

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Findlay seeks a Service Advisor to be the primary liaison between customers and the service department. You will understand customer needs, explain service requirements, and coordinate with technicians to ensure timely maintenance and repairs. Experience in retail automotive sales, finance, or service lane operations is valued.

Greet customers, assess needs, discuss options and pricing, and maintain detailed service records while driving exceptional customer experiences.

Qualifications

• / Previous experience in a customer service or automotive service advisor role preferred.
• / Strong communication and interpersonal skills.
• / Ability to multitask and handle a fast-paced work environment.
• / Basic understanding of automotive terminology and repair processes is an advantage.
• / Proficiency with computer systems and software for scheduling and record keeping.
• / Valid in-state driver's license; MVR Report Check
• / Pass a drug test and background check

Responsibilities

• Greet customers promptly and courteously, and listen attentively to their vehicle concerns.
• Assess customer needs and provide clear explanations of recommended services, repair options, and pricing.
• Communicate vehicle issues and recommended repairs to customers clearly and accurately
• Coordinate with technicians to communicate service progress and ensure timely completion of work.
• Promote additional services and products to maximize customer satisfaction
• Maintain accurate and detailed service records and documentation.
• Schedule and coordinate service appointments efficiently.
• Build and maintain strong customer relationships
• Handle customer inquiries, complaints, and follow-ups professionally and efficiently.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Tools

Scheduling software

CRM/ERP systems

Record keeping

Job description

Findlay seeks a Service Advisor to be the primary liaison between customers and the service department. You will understand customer needs, explain service requirements, and coordinate with technicians to ensure timely maintenance and repairs. Experience in retail automotive sales, finance, or service lane operations is valued.

Greet customers, assess needs, discuss options and pricing, and maintain detailed service records while driving exceptional customer experiences.