Service Advisor - Elevate Customer Experience & Upsell

Wallwork Inc.; Fargo (AR); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) & Profit Sharing

Flexible Spending Accounts

Paid Time Off

Employee Discounts

Job summary

Valley Imports is seeking a Service Advisor to deliver exceptional customer service and manage client relationships in a fast-paced automotive environment. You will greet clients, anticipate needs, and coordinate bespoke service experiences, while collaborating with service, sales, and logistics teams to drive satisfaction.

The role emphasizes effective communication, attention to detail, and proactive problem solving, with opportunities to upsell and build loyalty.

Qualifications

• High School Diploma or GED required.
• 1–2 years service advisor experience.
• 2+ years in a customer-facing role.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet clients with a warm, professional demeanor.
• Understand and anticipate client preferences and needs.
• Provide personalized service and coordinate bespoke experiences.
• Interface with service, sales, and logistics teams to assist клиента.
• Schedule appointments and ensure timely follow-through.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Problem-solving

Tech-savvy

DMS systems

Scheduling tools

Education

High School Diploma or GED

Tools

DMS systems

Scheduling tools

Job description

Valley Imports is seeking a Service Advisor to deliver exceptional customer service and manage client relationships in a fast-paced automotive environment. You will greet clients, anticipate needs, and coordinate bespoke service experiences, while collaborating with service, sales, and logistics teams to drive satisfaction.

The role emphasizes effective communication, attention to detail, and proactive problem solving, with opportunities to upsell and build loyalty.