Automotive Service Advisor: Customer Experience Lead

Findlay Auto Group; Henderson, Northern (NV, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Generous incentive and bonus programs

Paid Vacations

Medical

Dental and Vision insurance

401K

Job summary

Findlay Auto Group in Henderson, NV is seeking a Service Advisor who will own the customer experience in the service lane. You will be well-versed in product offerings, inventory needs, technician scheduling and exceptional service.

The ideal candidate has dealership drive-lane knowledge, a friendly, organized demeanor, and the ability to multitask while coordinating with technicians and service advisors. Valid Nevada driver's license and prior dealership experience are preferred; CDK or

Qualifications

• Organized and friendly personality.
• Dealership drive lane knowledge.
• Demonstrated ability to manage others.
• Valid Nevada driver's license.
• Ability to multitask.
• CDK and/or Dealerlogix knowledge preferred.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Answering phones and scheduling appointments.
• Keep customers informed in the process there vehicle is in and provide options to repair or maintain there vehicle.
• Maintain positive CSI scores.

Skills

Dealership experience

Drive lane knowledge

Customer service

Multitasking

People management

Driver's license

Tools

CDK

Dealerlogix

Job description

Findlay Auto Group in Henderson, NV is seeking a Service Advisor who will own the customer experience in the service lane. You will be well-versed in product offerings, inventory needs, technician scheduling and exceptional service.

The ideal candidate has dealership drive-lane knowledge, a friendly, organized demeanor, and the ability to multitask while coordinating with technicians and service advisors. Valid Nevada driver's license and prior dealership experience are preferred; CDK or