Service Experience Advisor: Drive Loyalty & Upsell

AutoNation; Tempe (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401k matching

Health insurance

Employee discounts

YouDecide deals

Job summary

AutoNation in Tempe, AZ seeks a Service Advisor to bridge customers and service technicians. You will set appointments, greet customers, assess vehicle needs, and suggest maintenance plans with a friendly, consultative approach.

In this role you will prepare repair orders, estimate costs, and keep customers informed throughout the service process. Teamwork, clear communication, and a customer-first attitude are essential to succeed.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to meet sales goals and deliver results.
• Comfort with using technology and learning new software.

Responsibilities

• Set, confirm and prepare for appointments with customers for a great service experience.
• Greet customers and identify vehicle needs during walk-arounds and test drives.
• Use consultative selling to plan ongoing maintenance with customers.
• Produce repair orders with cost and time estimates.
• Communicate with technicians and parts to ensure timely work.
• Follow up with customers to ensure satisfaction and loyalty.

Skills

Customer service

Sales skills

Communication

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Service scheduling software

Job description

AutoNation in Tempe, AZ seeks a Service Advisor to bridge customers and service technicians. You will set appointments, greet customers, assess vehicle needs, and suggest maintenance plans with a friendly, consultative approach.

In this role you will prepare repair orders, estimate costs, and keep customers informed throughout the service process. Teamwork, clear communication, and a customer-first attitude are essential to succeed.