Service Experience Advisor - Customer & Scheduling

Jay Hatfield Chevrolet Buick GMC; Chanute (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan with Matching

Paid Personal Days

Paid Vacation

6 Paid Holidays

Longevity Bonuses

Birthday off Paid

Referral Bonus Program

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Hireology is seeking a Service Advisor in Chanute, Kansas. You will be the first point of contact in the service lane, greeting owners, explaining repairs, and coordinating with technicians to ensure smooth, courteous service.

You will manage the customer experience from intake to handover, provide concierge support for inquiries, and help maximize the daily utilization of technician time while maintaining a professional appearance and strong communication with customers.

Qualifications

• Previous experience in a dealership preferred.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Valid DL.
• Willing to submit to a pre-employment drug screen (THC not tested for pre-employment).

Responsibilities

• Answer the phones, schedule customer service appointments.
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Communication

Time management

Organized

Professional appearance

People management

Valid driver’s license

Job description

Hireology is seeking a Service Advisor in Chanute, Kansas. You will be the first point of contact in the service lane, greeting owners, explaining repairs, and coordinating with technicians to ensure smooth, courteous service.

You will manage the customer experience from intake to handover, provide concierge support for inquiries, and help maximize the daily utilization of technician time while maintaining a professional appearance and strong communication with customers.