Automotive Service Advisor: Customer Experience Pro

Jay Hatfield Certified Used Cars LLC; Chanute (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Dental

401K Plan with Matching

Paid Personal Days

Paid Vacation

6 Paid Holidays

Longevity Bonuses

Birthday off Paid

Referral Bonus Program

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Job summary

Jay Hatfield Certified Used Cars LLC in Chanute, KS is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repair steps, and coordinate scheduling with technicians to ensure smooth, courteous service.

Candidates with customer service or retail backgrounds are encouraged to apply, even if new to automotive. A professional appearance and clear communication are essential to build trust with customers and technicians alike.

Qualifications

• 1 year automotive or motorsport experience preferred
• 2 years of customer service experience
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with customers and technicians
• Professional, well-groomed appearance
• Valid driver's license (DL)
• Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)

Responsibilities

• Answer the phones, schedule customer service appointments
• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous service
• Take ownership of the customer's experience by carrying out those additional assignments to leave a positive impression
• Provide concierge support for owner inquiries, in person or by phone
• Ensures daily inventory of technicians' time is sold to service customers
• Distribute work between technicians efficiently
• Follow all policies and procedures for advisors given during training

Skills

Automotive experience

Customer service

Time management

Communication skills

Job description

Jay Hatfield Certified Used Cars LLC in Chanute, KS is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain repair steps, and coordinate scheduling with technicians to ensure smooth, courteous service.

Candidates with customer service or retail backgrounds are encouraged to apply, even if new to automotive. A professional appearance and clear communication are essential to build trust with customers and technicians alike.