Automotive Service Advisor – Elevate Customer Experience

Cogent Analytics; Kansas City (MO); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental & Vision

Paid time off (PTO)

Monthly incentives

Commissions

Résumé du poste

Cogent Analytics seeks a Service Advisor to manage the customer experience from check-in to delivery, maximizing service sales and ensuring clear communication between customers and technicians.

The Service Advisor is the primary customer contact, translating vehicle needs into repair orders, presenting recommendations, obtaining approvals, and ensuring timely, accurate service to boost satisfaction, revenue, and retention at our Kansas City location.

Responsabilités

• Customer Service & Relationship Management
• Serve as the primary point of contact for customers.
• Greet customers professionally and gather vehicle concerns.
• Clearly explain recommended repairs, maintenance, and service options.
• Provide timely updates throughout the repair process.
• Resolve customer concerns and elevate issues when necessary.
• Build long-term customer relationships and retention.
• Repair Order & Workflow Management
• Create accurate repair orders and service documentation.
• Schedule appointments and manage vehicle flow.
• Coordinate with technicians regarding diagnostics and repair recommendations.
• Ensure repair orders are updated and communicated effectively.
• Monitor vehicle status and promised completion times.
• Ensure completed work is accurately invoiced and delivered.
• Sales & Revenue Generation
• Present maintenance recommendations and repair solutions.
• Obtain customer approvals for recommended services.
• Identify opportunities to increase Average Repair Order (ARO).
• Promote preventive maintenance programs.
• Support tire, alignment, brake, and maintenance sales initiatives.
• Meet individual and location-level sales objectives.
• Communication & Team Coordination
• Communicate effectively with technicians and management.
• Ensure technicians receive complete and accurate repair information.
• Coordinate parts availability.
• Assist with workflow prioritization and scheduling.
• Participate in routine production meetings.
• Customer Retention & Business Development
• Follow up with customers after service completion.
• Encourage online reviews and customer referrals.
• Promote fleet and repeat customer relationships.
• Support local marketing and customer retention initiatives.
• Maintain customer records and communication history.
• Administrative & Documentation Responsibilities
• Maintain accurate repair order documentation.
• Process estimates, approvals, invoices, and customer communications.
• Ensure customer information is complete and accurate.
• Assist with daily sales reporting and cash reconciliation processes.
• Maintain professional communication through phone, email, and text platforms.

Description du poste

Cogent Analytics seeks a Service Advisor to manage the customer experience from check-in to delivery, maximizing service sales and ensuring clear communication between customers and technicians.

The Service Advisor is the primary customer contact, translating vehicle needs into repair orders, presenting recommendations, obtaining approvals, and ensuring timely, accurate service to boost satisfaction, revenue, and retention at our Kansas City location.