Service Engineer USA (m/f/d)

MK Versuchsanlagen - Michael Keil; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

A service and engineering company in Phoenix is seeking a technician to perform on-site and in-house service, repairs, and calibrations. The candidate should have a strong customer service mentality, experience in regulated industries like BioTech, and several years of service experience. Proficiency in Microsoft Office and a technical background are essential for supporting sales and troubleshooting activities. The role may involve travel and opportunities for continued education.

Qualifications

• Customer-oriented service mentality.
• Experience in error analysis, including mechanics and software.
• Interest in further education through internal training.
• Background in regulated industries like Pharmaceutical or Life Sciences preferred.
• Several years of service experience required.
• Vocational training and/or three years professional experience required.

Responsibilities

• Service, repairs, and calibrations on site and in-house.
• Maintenance duties including troubleshooting and scheduled work.
• Provide on-site sales support utilizing technical expertise.

Skills

Customer-oriented service mentality

Error analysis

Interest in continuing education

Knowledge of Network/Wi-Fi technology

Experience in regulated industries

Proficient in Microsoft Office

Several years of service experience

Education

Vocational training as an electronics technician, mechatronics technician, or industrial maintenance technician

Job description

• Service, repairs and calibrations for our existing customers on site, but also in-house at our branch in Phoenix (AZ) or remote
• Maintenance duties, including troubleshooting, error correction, and other repairs and scheduled maintenance work. This also includes software-based setup and follow-up to service operations
• On-site sales support utilizing technical expertise, including stocktaking, network analysis, the selection of suitable technology and specifications for proposals as well as support during Factory & Site Acceptance Tests

Conditions of Employment and Qualifications

• You possess a distinctly customer-oriented service mentality
• Error analysis in the areas of application, mechanics and software interests and excites you
• You are interested in continuing education (internal training in areas such as hardware, software, etc.)
• Preferred, but not a prerequisite: you possess basic knowledge of Network/Wi-Fi technology
• Ideally you have a background in regulated industries like Pharmaceutical, Life Sciences, BioTech etc.
• You enjoy traveling and are open to other people and cultures
• You have several years of experience in service
• You are well-versed in Microsoft Office programs
• You have vocational training and/or at least three years professional experience as an electronics technician, mechatronics technician, or industrial maintenance technician (comparable education in the US)