Service Engineer USA (m/f/d)

MK Versuchsanlagen GmbH; Phoenix (AZ); Hybrid; USD 55,000 - 85,000; Full time

Job summary

MK Versuchsanlagen, with its US subsidiary MK METALFREE Corp., is expanding its team in the United States. We provide advanced solutions for pharmaceutical containment and metal-free cleanroom systems for high-purity applications.

Join our growing team in Phoenix, AZ as a field service technician. You will service, repair and calibrate devices on site and in-house at our Phoenix branch, with travel to customers, and support during tests and acceptance procedures.

Qualifications

• You possess a distinctly customer-oriented service mentality.
• Error analysis in technical areas and software interests.
• Willingness to continue education through internal training.
• Basic knowledge of Network/Wi-Fi technology is preferred.

Responsibilities

• Service, repairs and calibrations for existing customers on site, at our Phoenix (AZ) branch, or remote.
• Maintenance duties including troubleshooting, error correction, and scheduled maintenance; software setup and follow-up.
• On-site sales support using technical expertise, including stocktaking and proposals during tests.

Skills

Customer service

Travel readiness

Microsoft Office

Network/Wi-Fi knowledge

Education

Electronics/Mechatronics/Industrial maintenance training (US comparable)

Tools

Microsoft Office

Job description

MK Versuchsanlagen, with its US subsidiary MK METALFREE Corp., is expanding its team in the United States.

We provide advanced solutions for pharmaceutical containment as well as metal-free cleanroom and workstation systems for high-purity applications. Our portfolio includes fully automated Glove Testing Devices, adaptable RTP Tester, high-quality gloves, innovative glove ports, and our proprietary Glove Integrity Test Software (GITS ® ), alongside customized metal-free Workstations and cleanroom systems. Our solutions help customers worldwide enhance production safety, ensure contamination-free processes, and reduce operational risks.

Want to be part of our growing team? Join us in driving innovation in high-purity technology and help customers worldwide work safer and more efficently. We’re excited to meet motivated people who want to contribute and grow with us.

Duties

• Service, repairs and calibrations for our existing customers on site, but also in-house at our branch in Phoenix (AZ) or remote
• Maintenance duties, including troubleshooting, error correction, and other repairs and scheduled maintenance work. This also includes software-based setup and follow-up to service operations
• On-site sales support utilizing technical expertise, including stocktaking, network analysis, the selection of suitable technology and specifications for proposals as well as support during Factory & Site Acceptance Tests

Conditions of employment and qualifications

• You possess a distinctly customer-oriented service mentality
• Error analysis in the areas of application, mechanics and software interests and excites you
• You are interested in continuing education (internal training in areas such as hardware, software, etc.)
• Preferred, but not a prerequisite: you possess basic knowledge of Network/Wi-Fi technology
• Ideally you have a background in regulated industries like Pharmaceutical, Life Sciences, BioTech etc.
• You enjoy traveling and are open to other people and cultures
• You have several years of experience in service
• You are well-versed in Microsoft Office programs
• You have vocational training and/or at least three years professional experience as an electronics technician, mechatronics technician, or industrial maintenance technician (comparable education in the US)