Global Service Technician – On-site Support & Travel

MK Versuchsanlagen - Michael Keil; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

MK Versuchsanlagen is a medium-sized company based in Germany that develops and manufactures high-tech testing systems. Following an intensive onboarding at our headquarters in Germany, you will permanently relocate to the United States to support customers across North America.

This role offers a diverse, international environment with exciting projects, opportunities to work with renowned customers, and the chance to gain overseas experience in cutting-edge technology.

Qualifications

• Completed vocational training as Electronics Technician, Mechatronics Technician, or equivalent.
• Relevant professional experience.
• Willingness to travel and work across cultures.
• Fluent German and good English, both written and spoken, plus MS Office skills.
• Basic networking/Wi‑Fi knowledge beneficial but not required.
• Independent, solution‑oriented, customer‑focused mindset.

Responsibilities

• Troubleshooting, fault rectification, repairs, and maintenance work.
• Preparation and follow-up of service assignments using IT-based systems.
• Fault analysis in the areas of application, mechanics, and software.
• Performing service, maintenance, repair, and calibration on-site or in-house at branch locations.
• Support the sales team with site assessments, equipment selection, quotations, and service contracts.

Skills

Independent work

Teamwork & communication

Customer-focused mindset

Technical understanding

Willingness to travel

German & English

MS Office

Cultural openness

Education

Electronics/Mechatronics training

Job description

MK Versuchsanlagen is a medium-sized company based in Mücke-Merlau, Germany. We develop and manufacture high-tech custom equipment and testing systems for customers around the world. This position offers a unique career opportunity for technically minded professionals: Following an intensive onboarding and training period at our headquarters in Germany, you will permanently relocate to the United States, where you will support our customers across North America as a Service Technician. Look forward to a diverse role in an international environment, exciting projects with renowned customers, and the opportunity to combine overseas work experience with cutting-edge technology.

Duties

• Daily routine tasks such as troubleshooting, fault rectification, repairs, and maintenance work
• Preparation and follow-up of service assignments using IT-based systems
• Fault analysis in the areas of application, mechanics, and software
• Performing service, maintenance, repair, and calibration work for our existing customers on-site and/or in-house at our branch locations
• Supporting our sales team with your technical expertise by conducting site assessments, selecting suitable equipment, and providing specifications for quotations as well as service and maintenance contracts

Conditions of Employment and Qualifications

• Completed vocational training as an Electronics Technician, Mechatronics Technician, or a comparable qualification
• Relevant professional experience
• Independent, solution-oriented, and responsible way of working
• Strong teamwork, communication, and interpersonal skills
• A pronounced customer-focused service mindset
• Experience in regulated industries such as pharmaceuticals, life sciences, etc. is advantageous but not required
• Basic knowledge of networking and Wi-Fi technologies would be beneficial but is not essential
• Ideally, several years of experience in a service-related role
• Willingness to travel and openness toward different people and cultures
• Interest in professional development and further training (including internal training in hardware, software, and related areas)
• Strong technical understanding and aptitude
• Fluent German and good English skills, both written and spoken, as well as solid MS Office skills