Service Engineer

Valore Recruiting; California; On-site; USD 70,000 - 100,000; Full time

Job summary

Valore Recruiting is seeking a field service engineer for a high-tech automation client in California. After training, you will join US Service team, supporting customer success and system performance.

You will travel to customer sites across California and beyond about 25% of the time, performing installation, maintenance, troubleshooting, and upgrades while documenting activities in CRM. You will work with engineers and customers to ensure satisfaction and identify opportunities for service

Qualifications

• Knowledge of electrical and mechanical engineering is required.
• Strong interpersonal and problem-solving abilities essential.
• Excellent communication, written and verbal.
• Detail-oriented, organized, and customer-focused.
• Willingness to travel up to 25% and work at customer sites.

Responsibilities

• Install, startup, qualification, SAT, and commissioning at customer sites.
• Perform preventive and corrective maintenance and machine upgrades.
• Mechanical assembly, cable routing, wiring, and machine setup.
• Diagnose faults and troubleshoot electrical, pneumatic, and process issues.
• Calibrate, align, and diagnose machines; document service activities in CRM.
• Create quotations for services, upgrades, and spare parts.
• Support spare parts management, shipping, and tools preparation.
• Collaborate with Service Engineers, Applications Engineers, and customers; escalate when needed.
• Maintain professional, solutions-oriented attitude under pressure and ensure safety.
• Identify opportunities to sell service contracts and upgrades.

Skills

Electrical engineering

Mechanical engineering

Hands-on attitude

Interpersonal skills

Problem-solving

Communication skills

Detail-oriented

Self-motivated

Team player

Schematics reading

On-site troubleshooting

Travel readiness

Tools

CRM systems

Job description

Our client is a high-tech company in the advanced automation industry.

Combining technical excellence with a highly skilled workforce, they support customer success and system performance in next-gen assembly and testing technologies.

About the Role

After an initial extensive training period, you will join the US Service team, and you will be an essential part of the Customer Success Structure - responsible for creating long-term customer satisfaction.

Your primary work location will be at customer sites within California. However, you will be expected to travel to customer locations outside of California approximately 25% of the time.

Responsibilities

Essential job functions include the following, but are not limited to:

• Perform installation, startup, qualification, SAT, and commissioning activities at customer sites
• Perform preventive maintenance, corrective maintenance, emergency service, and machine upgrade activities
• Perform mechanical assembly, cable routing, tubing, electrical wiring, and machine setup activities
• Locate faults in machines and troubleshoot mechanical, electrical, pneumatic, and process-related issues on automated assembly and test systems
• Perform machine calibration, alignment checks, and diagnostics
• Document service activities, machine issues, and corrective actions through service reports and CRM systems
• Creating quotations for services, machine upgrades and spare parts
• Support spare parts management, inventory control, shipping, receiving, and preparation of service tools and materials
• Support demo systems, lab machines, and internal applications equipment
• Work closely with other Service Engineers, Applications Engineers, and customers to resolve issues and **escalate** more advanced technical problems when needed
• Maintain a professional and solutions-oriented attitude during high-pressure customer situations
• Support a safe and organized work environment
• Create customer success through timely and competent service experiences
• Identify and pursue opportunities to sell new service contracts, renew existing contracts, sell machine upgrades and training

Required Skills

• Knowledge of electrical and mechanical engineering and a hands-on attitude
• Strong interpersonal skills and problem-solving abilities
• Great communication skills (active listening, great communicator in verbal and written interactions)
• High attention to detail, organized and proactive, with a customer-focused mindset
• Self-motivated and driven by a desire to create customer success
• Team player, but also able to work independently and to think on your own feet while on site with customers
• Ability to read schematics/drawings and troubleshoot complex machines
• Good knowledge in the use of programming languages, especially in the use of development environments is a plus
• Cleanroom operations experience is a strong plus
• Willingness to travel up to 25% of work time in USA
• Visa sponsorship is not available for this position, and applicants must be currently authorized to work in the United States on a full-time basis

Equal Opportunity Statement

Our client is committed to diversity and inclusivity.