Field Service Engineer

Jatca Inc.; Farmington Hills (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(K) with employer match

Profit Sharing

Medical/Dental/Vision/Life Insurance

Paid Vacation

Paid Holidays

Job summary

A leading company is seeking a Field Service Engineer who will interface with customers and manage all facets of assigned projects. Responsibilities include installing and repairing equipment, training clients, troubleshooting issues, and ensuring compliance with safety procedures. This position requires excellent mechanical skills, supervisory experience, and the ability to travel within North America.

Qualifications

• Minimum of three years supervisory experience required.
• Familiarity with instrumentation and process control is an asset.
• Valid driver's license and passport are necessary.

Responsibilities

• Install and repair equipment at customer sites.
• Interface with customers during project phases.
• Train customers on equipment usage.

Skills

Mechanical skills

Problem-solving abilities

Communication skills

Computer skills

Self-motivation

Job description

Summary: The Field Service Engineer will be directly responsible for interfacing with customers and handling all aspects of assigned projects.

Essential Duties and Responsibilities:

• Install and/or repair equipment, hardware and software at customer sites
• Interface with customers during all aspects of your assigned projects including but not limited to the design, manufacturing, buy-off, installation and plant support phases of projects.This includes providing all customer required documentation and providing and maintaining project schedules.
• Train customers on how to use equipment and hardware
• Troubleshoot existing equipment during service calls
• Interact with customers to determine best solutions for problems that arise
• Assist in the specification and procurement of purchased components for machine builds
• Provide technical support to build personnel during the manufacturing of equipment
• Communicate daily with Production Manager to discuss progress and open issues
• Maintain an open issue list and explain steps being taken to resolve said issues
• Follow all safety procedures set by company and customers that you visit
• Other duties and responsibilities that management may deem necessary.

Required Skills & Experience:

• Excellent mechanical skills
• Minimum of three years supervisory experience
• Familiarity with instrumentation and process control
• Strong written and verbal communication skills
• Strong computer skills (Microsoft Office)
• Excellent problem-solving abilities
• Ability to self-motivate
• Ability to work both alone and in a team environment
• Valid driver’s license and passport

Travel Requirements:

• This position requires travel in the United States, Mexico and Canada.This travel varies depending on time of year and can be assigned with little notice.

Benefits:

• 401(K) with employer match
• Profit Sharing
• Medical/Dental/Vision/Life Insurance
• Paid Vacatioin
• Paid Holidays