Medical Service Engineer USA

Resourcing Life Science; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Medical Field Service Engineer to join their team. This role involves installing, maintaining, and troubleshooting medical equipment at customer sites, ensuring compliance with specifications and standards. With a focus on problem-solving and customer satisfaction, you will travel globally to provide on-site support and conduct repairs. If you have a passion for technology and a commitment to excellence, this opportunity offers a dynamic work environment where your expertise will make a significant impact on healthcare operations.

Qualifications

• 2-3 years as a Medical Field Service Engineer.
• Min 2 years in calibration and repair of medical devices.

Responsibilities

• Install, remove, and relocate technical equipment at customer sites.
• Conduct on-site repairs and provide remote assistance for issues.

Skills

Troubleshooting

Problem-solving

Calibration

Repair

Validation

Qualification for equipment

English language skills

Job description

What to Expect

• Installation, removal, and relocation of technical equipment at customer sites.
• Verify equipment compliance with required specifications and standards.
• Conduct on-site repairs to diagnose and resolve equipment malfunctions effectively.
• Investigate technical problems reported by customers through remote channels.
• Identify the underlying causes of technical issues through analysis and diagnostics.
• Guide customers through problem-solving steps and provide remote assistance for issue resolution.
• Prioritize and schedule field service activities based on the urgency and business impact of customer requests.
• Plan and execute on-site corrective maintenance, equipment upgrades, and proactive preventive maintenance to ensure continuous customer operations.
• Perform scheduled on-site interventions to maintain equipment functionality and prevent potential disruptions.

Qualifications

• 2-3 years of experience as a Medical Field Service Engineer.
• Min 2 years of experience in calibration, repair, validation, qualification for equipment (Medical device / Pharma).
• Excellent troubleshooting and problem-solving skills.
• Very good English language skills, both written and spoken.
• Availability to travel globally 70%.