Service Engineer USA (m/f/d)

MK Metalfree Corp.; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading cleanroom technology provider is looking for a Service Technician to work in Phoenix, Arizona. This role involves servicing and maintaining advanced solutions for pharmaceutical containment, conducting repairs on-site and remotely, and providing sales support. Candidates should possess customer-oriented skills, experience in service, and ideally have a background in regulated industries. Travel may be required. Join us to contribute to innovation in high-purity technology.

Qualifications

• Customer-oriented service mentality is essential for this role.
• Previous experience in service and maintenance is required.
• Basic knowledge of Networking/Wi-Fi technology is preferred.

Responsibilities

• Service, repairs, and calibrations for existing customers on site and remotely.
• Maintenance duties including troubleshooting and error correction.
• On-site sales support utilizing technical expertise.

Skills

Customer-oriented service mentality

Error analysis in mechanics and software

Interest in continuing education

Basic knowledge of Network/Wi-Fi technology

Experience in regulated industries (Pharmaceutical, BioTech)

Traveling and cultural openness

Experience in service

Proficiency in Microsoft Office

Education

Vocational training or comparable education

Job description

MK Versuchsanlagen, with its US subsidiary MK METALFREE Corp., is expanding its team in the United States.

We provide advanced solutions for pharmaceutical containment as well as metal-free cleanroom and workstation systems for high-purity applications. Our portfolio includes fully automated Glove Testing Devices, adaptable RTP Tester, high-quality gloves, innovative glove ports, and our proprietary Glove Integrity Test Software (GITS ® ), alongside customized metal-free Workstations and cleanroom systems. Our solutions help customers worldwide enhance production safety, ensure contamination-free processes, and reduce operational risks.

Want to be part of our growing team? Join us in driving innovation in high-purity technology and help customers worldwide work safer and mor efficently. We’re excited to meet motivated people who want to contribute and grow with us.

Duties

• Service, repairs and calibrations for our existing customers on site, but also in-house at our branch in Phoenix (AZ) or remote
• Maintenance duties, including troubleshooting, error correction, and other repairs and scheduled maintenance work. This also includes software-based setup and follow-up to service operations
• On-site sales support utilizing technical expertise, including stocktaking, network analysis, the selection of suitable technology and specifications for proposals as well as support during Factory & Site Acceptance Tests

Conditions of Employment and Qualifications

• You possess a distinctly customer-oriented service mentality
• Error analysis in the areas of application, mechanics and software interests and excites you
• You are interested in continuing education (internal training in areas such as hardware, software, etc.)
• Preferred, but not a prerequisite: you possess basic knowledge of Network/Wi-Fi technology
• Ideally you have a background in regulated industries like Pharmaceutical, Life Sciences, BioTech etc.
• You enjoy traveling and are open to other people and cultures
• You have several years of experience in service
• You are well-versed in Microsoft Office programs
• You have vocational training and/or at least three years professional experience as an electronics technician, mechatronics technician, or industrial maintenance technician (comparable education in the US)