Guest Experience Leader, Service & Engagement

Target; Evansville (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid sick leave

Paid holidays

Paid vacation

Job summary

Target is hiring a Service & Engagement Team Leader to elevate guest experience across lanes and front-of-store areas. You will lead a team of hourly associates, ensuring service commitments are met and operations run smoothly.

You will analyze guest feedback and performance metrics, coach team members, and promote loyalty through superb service. This role emphasizes inclusivity, accountability, and consistent, friendly interactions with guests.

Qualifications

• Guest service excellence and strong communication.
• Leadership of hourly team members with coaching.
• Ability to manage daily/weekly workload and deliver goals.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands and delivers Target's guest experience commitments.
• Observe, provide feedback, coach, and recognize strong guest experiences.
• Review area metrics to identify opportunities and drive results.
• Lead a team of Guest Advocates and Front of Store Attendants to exceed service expectations.

Job description

Target is hiring a Service & Engagement Team Leader to elevate guest experience across lanes and front-of-store areas. You will lead a team of hourly associates, ensuring service commitments are met and operations run smoothly.

You will analyze guest feedback and performance metrics, coach team members, and promote loyalty through superb service. This role emphasizes inclusivity, accountability, and consistent, friendly interactions with guests.