Service & Engagement Leader: Elevate Guest Experience

Socket.dev; Sugar Land (TX); On-site; USD 64,000 - 128,000; Full time

Job summary

Target is hiring a Service & Engagement Executive Team Leader to drive guest service and store performance in our Sugar Land store. You will lead a team of Guest Advocates and Service & Engagement Leaders to deliver outstanding customer experiences and meet daily goals.

The role requires a 4 year degree or equivalent, strong interpersonal and communication skills, and the ability to manage conflicts while guiding teams across shifts and tasks.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict, lead and hold others accountable.
• Relate well with and interact with all levels of the organization.

Responsibilities

• Build a team of Guest Advocates and Service & Engagement Leaders who strive to exceed guest service expectations.
• Drive total store sales and contribute to store profitability.
• Anticipate staffing needs and recruit, plan workloads accordingly.
• Lead team in training completion and ongoing education to improve service accuracy.

Skills

Interpersonal

Communication

Conflict management

Leadership

Customer service

Education

Bachelor's degree or equivalent

Job description

Target is hiring a Service & Engagement Executive Team Leader to drive guest service and store performance in our Sugar Land store. You will lead a team of Guest Advocates and Service & Engagement Leaders to deliver outstanding customer experiences and meet daily goals.

The role requires a 4 year degree or equivalent, strong interpersonal and communication skills, and the ability to manage conflicts while guiding teams across shifts and tasks.