Guest Experience Leader — Service & Engagement

Target; San Jose (CA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Benefits eligibility

Job summary

Target is hiring a Service & Engagement Executive Team Leader in the San Jose area. You will lead Guest Advocates and Service & Engagement Leaders to exceed guest service expectations, drive store sales, and ensure a seamless guest experience across checklanes, self-checkout, and drive-up.

The role requires a 4 year degree or equivalent, strong interpersonal and communication skills, and a solid business sense to manage staffing, performance, and outcomes.

Qualifications

• 4 year degree or equivalent experience required.
• Strong interpersonal and communication skills essential for guest interaction.
• Strong business acumen and ability to manage conflict and lead teams.

Responsibilities

• Build a team of Guest Advocates and Service & Engagement Leaders to exceed guest service expectations.
• Drive total store sales and contribute to store profitability.
• Anticipate staffing needs and recruit for long and short-term goals.
• Educate and develop team through training, feedback and continuous coaching.
• Lead the team to deliver efficient guest pick up and a frictionless shopping experience.

Skills

Interpersonal skills

Communication skills

Customer service

Education

4 year degree or equivalent

Job description

Target is hiring a Service & Engagement Executive Team Leader in the San Jose area. You will lead Guest Advocates and Service & Engagement Leaders to exceed guest service expectations, drive store sales, and ensure a seamless guest experience across checklanes, self-checkout, and drive-up.

The role requires a 4 year degree or equivalent, strong interpersonal and communication skills, and a solid business sense to manage staffing, performance, and outcomes.