Service & Engagement Leader — Guest Experience & Growth

Target; Sugar Land (TX); On-site; USD 64,000 - 128,000; Full time

Benefits offered by this job

Benefits eligibility

Job summary

Target in Sugar Land, TX is seeking a Service & Engagement Executive Team Leader to lead a guest-first team and manage day-to-day store operations. You will drive sales, schedule staffing, and coach front-line leaders to deliver exceptional guest experiences.

The role emphasizes training, accountability, and leveraging guest insights to improve performance. A 4-year degree and strong communication skills are required, with opportunities for growth and comprehensive benefits.

Qualifications

• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and hold others accountable.
• Leadership and team development experience.

Responsibilities

• Build a team of Guest Advocates and Service & Engagement Leaders to exceed guest service expectations.
• Drive total store sales and understand departmental contributions to profitability.
• Anticipate staffing needs and recruit for short and long term goals.
• Ensure training completion and continuous education to drive frontline proficiency.
• Conduct development conversations and recognize performance to reinforce service behaviors.
• Promote a culture of accountability and ethical conduct across the store.
• Understand business reporting and guest insights to identify opportunities for improvement.
• De-escalate negative guest experiences and resolve issues smoothly.
• Own scheduling to align with peak traffic and key holiday events.
• Support a frictionless guest experience across checklanes, SCO, OPU, and drive up.
• Promote and educate guests on Target benefits and offerings.
• Stay updated on promotions and brand launches; translate insights into action.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict resolution

Leadership

Problem analysis

Technology adaptability

Time management

Education

4 year degree or equivalent experience

Job description

Target in Sugar Land, TX is seeking a Service & Engagement Executive Team Leader to lead a guest-first team and manage day-to-day store operations. You will drive sales, schedule staffing, and coach front-line leaders to deliver exceptional guest experiences.

The role emphasizes training, accountability, and leveraging guest insights to improve performance. A 4-year degree and strong communication skills are required, with opportunities for growth and comprehensive benefits.