Service & Engagement Leader — Elevate Guest Experience

Target; Cypress (CA); On-site; USD 83,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid holidays

Paid vacation

Job summary

Target in Cypress, CA is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and Leaders, ensuring fast, friendly service and a seamless shopping experience across checkouts, pickup, and digital channels.

You will manage schedules, coach performance, and align staffing with peak times, holidays, and events. A 4-year degree or equivalent experience is expected; strong interpersonal and business acumen are essential to drive store sales and guest loyalty.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Ability to manage conflict and lead teams.

Responsibilities

• Build a team of Guest Advocates and Leaders to exceed guest service expectations.
• Drive total store sales and contribute to store profitability.
• Anticipate staffing needs and recruit for long and short term.
• Coach leaders on training completion and ongoing education.
• Establish accountability and guest-centric service culture.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

Education

4 year degree or equivalent experience

Job description

Target in Cypress, CA is seeking a Service & Engagement Executive Team Leader to lead Guest Advocates and Leaders, ensuring fast, friendly service and a seamless shopping experience across checkouts, pickup, and digital channels.

You will manage schedules, coach performance, and align staffing with peak times, holidays, and events. A 4-year degree or equivalent experience is expected; strong interpersonal and business acumen are essential to drive store sales and guest loyalty.