Front End Service & Engagement Leader - Guest Experience

Roundel; Cypress, Northern (CA, KY); Hybrid; USD 83,000 - 130,000; Full time

Benefits offered by this job

401(k)

Employee discount

Short-term disability

Long-term disability

Paid sick leave

Paid national holidays

Paid vacation

Job summary

Target is seeking a Service & Engagement Executive Team Leader in California to lead Guest Advocates and front-of-store teams, driving guest satisfaction and store performance. You will coordinate scheduling, monitor staffing, and ensure a smooth checkout and guest experience across channels.

Ideal candidates hold a 4-year degree or equivalent and bring strong interpersonal skills, business sense, and the ability to coach a diverse team.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen.
• Manage conflict and hold others accountable.
• Relate well with all levels of the organization.
• Strong cognitive skills including problem analysis and decision making.
• Learn and adapt to current technology needs.
• Manage workload and prioritize tasks independently and with a team.

Responsibilities

• Lead a team of Guest Advocates and Service and Engagement Leaders to exceed guest service expectations.
• Drive total store sales and contribute to store profitability through efficient operations.
• Anticipate staffing needs, plan talent and recruit for short and long term objectives.
• Oversee training completion, reinforce learning, and coach for performance.
• Ensure schedules align with guest demand and business priorities; uphold store standards.

Skills

Interpersonal communication

Business acumen

Conflict management

Team leadership

Problem solving

Adaptability

Coaching and development

Education

4 year degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader in California to lead Guest Advocates and front-of-store teams, driving guest satisfaction and store performance. You will coordinate scheduling, monitor staffing, and ensure a smooth checkout and guest experience across channels.

Ideal candidates hold a 4-year degree or equivalent and bring strong interpersonal skills, business sense, and the ability to coach a diverse team.