Service & Engagement Executive Leader: Guest Experience

Target; San Jose (CA); On-site; USD 83,000 - 130,000; Full time

Job summary

Target is seeking a Service & Engagement Executive Team Leader in a store environment. You will lead Guest Advocates and Service and Engagement Leaders, driving guest satisfaction and store performance.

The role emphasizes team development, scheduling for peak times, and delivering a seamless guest experience across checklanes, SCO, OPU, and drive up. Strong leadership, communication, and business acumen are essential.

Qualifications

• 4 year degree or equivalent experience.
• Strong interpersonal and communication skills.
• Strong business acumen and problem solving.
• Ability to manage conflict and lead teams.
• Relate well with all levels of the organization.
• Strong analytical and quantitative skills.
• Adapt to current technology needs.
• Manage workload and prioritize tasks.

Responsibilities

• Build a team of Guest Advocates and Leaders to exceed guest service.
• Drive total store sales and support department profitability.
• Anticipate staffing needs and plan talent accordingly.
• Train leaders and ensure ongoing education for front of store.
• Develop career path conversations and coach teams.
• Recognize and reward performance to promote a positive culture.
• Ensure schedules align with peak traffic and promotions.
• Lead in-store experience across checklanes, SCO, pickup, drive up.
• Inform guests about benefits like Target RedCard.
• Stay current on promotions and brand launches.

Skills

Interpersonal skills

Communication skills

Business acumen

Conflict management

Leadership

Analytical thinking

Time management

Teamwork

Education

4 year degree or equivalent experience

Job description

Target is seeking a Service & Engagement Executive Team Leader in a store environment. You will lead Guest Advocates and Service and Engagement Leaders, driving guest satisfaction and store performance.

The role emphasizes team development, scheduling for peak times, and delivering a seamless guest experience across checklanes, SCO, OPU, and drive up. Strong leadership, communication, and business acumen are essential.