Service Drive Manager: Lead Team, Elevate CSI & Service

Jobtailor; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Service Department leader to oversee technicians, service advisors, and the service lane. You will drive CSI, coach staff, and ensure timely, quality repairs while fostering a positive team environment.

You will collaborate with management to achieve department goals, monitor productivity, and address customer concerns. Prior experience in automotive service leadership and CDK software is valued.

Qualifications

• Three+ years in an Automotive Service Department.
• Three+ years as Automotive Service Writer/Assistant Service Manager.
• Valid Driver’s License.
• Must be able to pass pre-employment screening.

Responsibilities

• Oversee the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
• Promote good morale and good relationships among dealership associates.
• Train service staff in customer service, effective communication, service sales, CSI, work organization and time management.
• Maintain manufacturer CSI at or above Asbury goals in service for district, regional and national scores.
• Act as a role model for service associates in motivation, organization, customer service, sales and CSI.
• Motivate service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity and develop improvement plans.
• Ensure high-quality service repairs and minimize comebacks via spot checks.
• Monitor interactions with customers on drive/telephone for effectiveness.
• Forecast goals and objectives for the department and strive to meet them.
• Collaborate with Service Manager & Parts Manager for timely parts turnaround.
• Work with shop foreman to ensure proper and timely servicing of customer vehicles.
• Attend manager meetings and conduct service dept. meetings.
• Address and resolve customer concerns.
• Motivate, train and develop employees.

Skills

Leadership

Team Management

Verbal Communication

Written Communication

Time Management

Customer Service

Motivation

Interpersonal Skills

Tools

CDK Automotive Software

Job description

Jobtailor is seeking an experienced Service Department leader to oversee technicians, service advisors, and the service lane. You will drive CSI, coach staff, and ensure timely, quality repairs while fostering a positive team environment.

You will collaborate with management to achieve department goals, monitor productivity, and address customer concerns. Prior experience in automotive service leadership and CDK software is valued.