Service Drive Manager - Lead, Optimize Service & Growth

Castle Rock CDJR; Castle Rock (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan options

PTO and SICK Leave

Growth opportunities

Flexible Work Schedule

Competitive Pay

Job summary

FAH LLC is seeking a Service Drive Manager to lead the service advisor team from appointment through delivery. You will drive revenue, coach staff, and maintain CSI targets by resolving customer concerns and ensuring smooth deal transitions with the finance team.

The role requires 3+ years in a dealer service advisory capacity, strong KPI focus, and solid knowledge of OEM warranty and menu selling. A clean driving record and background check are required. Equal opportunity employer.

Qualifications

• 3+ years of dealership service advisor experience required; lead advisor or service management experience strongly preferred
• Proven track record of hitting service KPIs including hours per RO, effective labor rate, customer pay gross, and CSI
• Proven ability to coach, develop, and hold service advisors accountable to daily and monthly targets
• Strong working knowledge of OEM warranty policy, claim documentation, and recall procedures
• Understanding of menu selling, multi-point inspection processes, and labor operation pricing
• Ability to de-escalate customer concerns and resolve complaints with sound judgment and ownership
• Strong organizational skills with the ability to manage drive flow, shop capacity, and promise times
• Proficiency with dealership management systems (CDK, Reynolds & Reynolds, or Dealertrack) and digital service lane tools for scheduling, inspections, and customer communication
• General automotive technical knowledge; ASE or OEM service advisor certifications preferred
• Excellent communication and interpersonal skills
• High school diploma or equivalent required
• Valid driver's license and clean driving record
• Ability to pass a background check and drug screenEqual Opportunity Employer

Responsibilities

• Manage the sales floor and support sales associates in closing deals
• Structure and pencil deals for customers, presenting figures in a clear and professional manner
• Work directly with customers to resolve concerns and ensure satisfaction throughout the purchase process
• Coordinate with the Finance department to ensure seamless deal transitions
• Assist in appraising trade-in vehicles and negotiating trade values
• Monitor daily sales activity and assist the Sales Manager in achieving departmental goals
• Ensure all deals are compliant with dealership, state, and federal guidelines
• Coach and mentor sales associates on product knowledge, objection handling, and closing techniques
• Maintain an organized and efficient sales desk operation
• Track and report on sales metrics, gross profit, and customer satisfaction scores

Skills

Dealership service advisor experience

Leadership / coaching

KPI management (CSI, hours per RO)

Customer issue resolution

Communication & interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

CDK

Reynolds & Reynolds

Dealertrack

Job description

FAH LLC is seeking a Service Drive Manager to lead the service advisor team from appointment through delivery. You will drive revenue, coach staff, and maintain CSI targets by resolving customer concerns and ensuring smooth deal transitions with the finance team.

The role requires 3+ years in a dealer service advisory capacity, strong KPI focus, and solid knowledge of OEM warranty and menu selling. A clean driving record and background check are required. Equal opportunity employer.