High-Volume Service Manager: Lead Team & CSI Growth

Rairdon Automotive Group; Kirkland (WA); On-site; USD 124,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(k) plan with match

Paid Holidays

Job summary

Rairdon Auto Group in Kirkland, WA seeks a hands-on Service Manager to lead a busy service drive, motivate advisors, and elevate the customer experience. The role emphasizes driving service sales, ensuring smooth workflows, and maintaining high CSI scores in a fast-paced environment.

You will coordinate with technicians, dispatch, and parts to meet performance targets, uphold quality standards, and deliver exceptional customer service in a thriving dealership setting.

Qualifications

• Experience leading a service department in a high-volume dealership or service drive.
• Strong focus on customer satisfaction (CSI) and retention.
• Proven ability to coach advisors and drive service sales.

Responsibilities

• Oversee daily operations of a high-volume service drive and ensure smooth workflow.
• Coach and motivate Service Advisors for peak performance.
• Monitor CSI scores, customer retention, and advisor productivity.
• Resolve customer concerns quickly and professionally while ensuring warranty compliance.
• Maintain strong cross-functional communication between advisors, technicians, dispatch, parts, and management.

Skills

Leadership

Service leadership

Customer focus

Communication

Team supervision

Job description

Rairdon Auto Group in Kirkland, WA seeks a hands-on Service Manager to lead a busy service drive, motivate advisors, and elevate the customer experience. The role emphasizes driving service sales, ensuring smooth workflows, and maintaining high CSI scores in a fast-paced environment.

You will coordinate with technicians, dispatch, and parts to meet performance targets, uphold quality standards, and deliver exceptional customer service in a thriving dealership setting.