Service Manager: Lead High-Impact Auto Dept & CSI

Reliable Superstore; Springfield (MO); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Professional development opportunities

Comprehensive health, dental, and VSP/

Life insurance options

401(k) with company match

Employee Assistance Program (EAP)

Paid vacation

Job summary

Reliable Toyota Lexus BMW of Springfield & Audi Springfield is seeking an experienced Service Manager to lead our service operation, drive outstanding CSI, and deliver strong financial performance in a fast-paced dealer environment. You will manage service advisors and technicians, set priorities, and relentlessly pursue efficiency, safety, and customer satisfaction.

In this role, you will hire and develop a high-performing team, monitor key metrics, and partner with leadership to elevate

Qualifications

• Previous Dealership Service Manager experience required.
• Strong leadership, communication, and customer-handling skills.
• Ability to balance customer satisfaction with operational and financial objectives.
• Experience driving CSI improvement and sustained profitability.
• High-energy, organized, and results-driven leadership style.
• Passion for developing a proficient team made up of diverse employees with wide ranging backgrounds and skill levels.

Responsibilities

• Lead and oversee all aspects of dealership service operation.
• Drive a best-in-class customer experience with a strong focus on CSI and customer retention while continuously raising the bar on efficiency and overall department performance.
• Actively engage with customers to resolve concerns and build long-term relationships.
• Hire, train, develop and motivate service advisors and technicians.
• Improve employee productivity, morale, and accountability.
• Maintain a safe, organized, and compliant work environment.
• Ability to analyze performance metrics, prioritize and implement strategies to grow department production and profitability.

Skills

Service leadership

Customer service

Communication

Team development

Operational excellence

Job description

Reliable Toyota Lexus BMW of Springfield & Audi Springfield is seeking an experienced Service Manager to lead our service operation, drive outstanding CSI, and deliver strong financial performance in a fast-paced dealer environment. You will manage service advisors and technicians, set priorities, and relentlessly pursue efficiency, safety, and customer satisfaction.

In this role, you will hire and develop a high-performing team, monitor key metrics, and partner with leadership to elevate