Lead Automotive Service Team Drive Growth & Excellence

Walt Massey Kia; McComb (MS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health Insurance

Dental & Vision Insurance

401(k) with Company Match

Paid Holidays

Paid Vacation

Paid Training & Leadership Development

Career Growth Opportunities

Supportive, Team-Oriented Work Enviro

Job summary

Walt Massey is seeking an experienced Service Manager to lead a fast-paced service department and deliver an outstanding automotive service experience. You will lead a high-performing team of service advisors, technicians, and support staff while driving profitability and customer satisfaction.

You will recruit, train, and mentor personnel, set departmental goals and budgets, and maintain strong CSI scores by resolving issues quickly and professionally, embracing continuous improvement and

Qualifications

• Minimum 3 years of automotive Service Manager experience.
• Proven leadership and team-building skills.
• Strong customer service and conflict-resolution abilities.
• Excellent communication and organizational skills.
• Experience managing departmental performance, budgets, and profitability.
• Results-driven mindset with a passion for developing people.
• High school diploma or equivalent (college coursework is a plus).

Responsibilities

• Lead, coach, and develop a high-performing team of service advisors, technicians, and support staff.
• Drive department profitability while maintaining exceptional customer satisfaction.
• Ensure customers receive clear communication regarding vehicle repairs, maintenance recommendations, pricing, and timelines.
• Monitor repair progress and keep customers informed throughout the service process.
• Recruit, train, mentor, and evaluate service department personnel.
• Establish department goals, budgets, and performance objectives while implementing strategies for continued growth.
• Maintain and improve CSI scores by resolving customer concerns quickly and professionally.
• Ensure efficient workflow, productivity, and compliance with manufacturer and dealership standards.
• Stay current on industry trends, manufacturer programs, and emerging automotive technologies.
• Foster a positive, accountable culture focused on teamwork, continuous improvement, and operational excellence.

Job description

Walt Massey is seeking an experienced Service Manager to lead a fast-paced service department and deliver an outstanding automotive service experience. You will lead a high-performing team of service advisors, technicians, and support staff while driving profitability and customer satisfaction.

You will recruit, train, and mentor personnel, set departmental goals and budgets, and maintain strong CSI scores by resolving issues quickly and professionally, embracing continuous improvement and