Service Drive Manager: Lead, Coach & Delight Customers

AutoNation Inc.; Scottsdale (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental coverage

Career progression opportunities

Job summary

AutoNation, a leader in automotive retail, is seeking a Service Drive Manager to lead daily service operations, coach a team of service consultants, and ensure a positive, compliant customer experience at our Scottsdale location.

The role emphasizes strong leadership, communication, and collaboration with various dealership personnel to deliver high-quality service and satisfaction. Candidates should demonstrate supervisory experience and a passion for customer care.

Qualifications

• Proven leadership experience in an automotive/service environment.
• Strong communication and interpersonal skills for team guidance.
• Customer-focused approach with ability to resolve issues effectively.
• Experience supervising service consultants or technicians preferred.
• Ability to collaborate with dealership personnel to ensure quality service.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and coach service consultants on behavior and outcomes.
• Train, coach, supervise, and assist service consultants.
• Greet customers and collect vehicle data to ensure smooth service intake.
• Maintain supplies and communicate status of jobs with team leaders.
• Review open repair orders daily and resolve overdue items.
• Partner with dealership staff to ensure high-quality service delivery.
• Perform quality inspections on vehicles returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Comply with federal, state and local regulations including hazardous waste disposal and OSHA rules.
• Follow safety procedures to minimize exposure to fumes and chemicals.

Skills

Leadership experience

Communication skills

Customer service

Supervisory experience

Collaboration

Education

High School diploma

Job description

AutoNation, a leader in automotive retail, is seeking a Service Drive Manager to lead daily service operations, coach a team of service consultants, and ensure a positive, compliant customer experience at our Scottsdale location.

The role emphasizes strong leadership, communication, and collaboration with various dealership personnel to deliver high-quality service and satisfaction. Candidates should demonstrate supervisory experience and a passion for customer care.