Service Drive Leader: Lead, Delight Customers, Drive Growth

AutoNation Inc.; Torrance (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401k matching

Health insurance

Maternity benefits

Employee discounts

Cancer charity drive

Job summary

AutoNation Inc. in Torrance is seeking a Service Drive Manager to lead the service department, schedule daily work objectives for service consultants, monitor performance, and coach the team to deliver top‑quality customer experiences.

You will assist at peak times, coordinate with technicians, and ensure timely data collection for work orders. The role requires strong communication, a valid drivers license, and supervisory experience.

Qualifications

• High School diploma or equivalent.
• Two years of experience in an auto repair facility.
• Valid drivers license.
• Demonstrated communication and interpersonal skills.
• One year of supervisory experience preferred.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report daily and resolve any that are beyond current weeks business.
• Partner with dealership personnel to ensure quality of service provided to customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with regulations governing disposal of hazardous waste and OSHA rules.

Skills

Leadership experience

Strategic thinking

Execution skills

People development

Communication skills

Customer service

Supervisory experience

Education

High School diploma or equivalent

Job description

AutoNation Inc. in Torrance is seeking a Service Drive Manager to lead the service department, schedule daily work objectives for service consultants, monitor performance, and coach the team to deliver top‑quality customer experiences.

You will assist at peak times, coordinate with technicians, and ensure timely data collection for work orders. The role requires strong communication, a valid drivers license, and supervisory experience.