Service Drive Manager — Lead the Customer Experience

AutoNation Inc.; Carlsbad (TX); In loco; USD 50.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k matching

Health, dental, vision insurance

Maternity benefits

Employee discounts on vehicles, parts,

YouDecide deals

Descrizione del lavoro

AutoNation, a Fortune 200 company, seeks a Service Drive Manager in Carlsbad, TX to lead daily service operations, coach service consultants, and ensure high-quality care for customers. You’ll drive performance, safety, and teamwork with technicians and staff while upholding company standards and a positive workplace culture.

You will schedule daily objectives, monitor performance, resolve issues, and ensure a smooth service reception during peak times, with a commitment to exceptional customer

Competenze

• Strong communication and interpersonal abilities.
• Customer service experience in automotive settings.
• Proven leadership and team-building skills.
• Ability to coach and supervise service staff.

Mansioni

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers and collecting data.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine job status.
• Review open repair orders and resolve those beyond current week.
• Partner with dealership personnel to ensure quality of service.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with regulations (hazardous waste disposal, OSHA, etc.).
• Follow safety procedures to avoid exposure to fumes and chemicals.

Conoscenze

Communication

Interpersonal skills

Customer service

Leadership

Collaborative teamwork

Formazione

High School diploma

Descrizione del lavoro

AutoNation, a Fortune 200 company, seeks a Service Drive Manager in Carlsbad, TX to lead daily service operations, coach service consultants, and ensure high-quality care for customers. You’ll drive performance, safety, and teamwork with technicians and staff while upholding company standards and a positive workplace culture.

You will schedule daily objectives, monitor performance, resolve issues, and ensure a smooth service reception during peak times, with a commitment to exceptional customer