Service Drive Manager - AN Ford Scottsdale

AutoNation Inc.; Scottsdale (AZ); Presencial; USD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) matching

Health insurance

Dental coverage

Career progression opportunities

Resumo da oferta

AutoNation, a leader in automotive retail, is seeking a Service Drive Manager to lead daily service operations, coach a team of service consultants, and ensure a positive, compliant customer experience at our Scottsdale location.

The role emphasizes strong leadership, communication, and collaboration with various dealership personnel to deliver high-quality service and satisfaction. Candidates should demonstrate supervisory experience and a passion for customer care.

Qualificações

• Proven leadership experience in an automotive/service environment.
• Strong communication and interpersonal skills for team guidance.
• Customer-focused approach with ability to resolve issues effectively.
• Experience supervising service consultants or technicians preferred.
• Ability to collaborate with dealership personnel to ensure quality service.

Responsabilidades

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and coach service consultants on behavior and outcomes.
• Train, coach, supervise, and assist service consultants.
• Greet customers and collect vehicle data to ensure smooth service intake.
• Maintain supplies and communicate status of jobs with team leaders.
• Review open repair orders daily and resolve overdue items.
• Partner with dealership staff to ensure high-quality service delivery.
• Perform quality inspections on vehicles returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Comply with federal, state and local regulations including hazardous waste disposal and OSHA rules.
• Follow safety procedures to minimize exposure to fumes and chemicals.

Conhecimentos

Leadership experience

Communication skills

Customer service

Supervisory experience

Collaboration

Formação académica

High School diploma

Descrição da oferta de emprego

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.

Lead the Future of Automotive Retail.

At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.

Why You’ll Love Working Here

• National scale with entrepreneurial spirit
• Inclusive culture and diverse leadership
• Competitive compensation and benefits
• Opportunities to make a real impact
• Our values and culture

What We’re Looking For

• Proven leadership experience
• Strategic thinking and execution skills
• Passion for innovation and people development

Explore leadership opportunities at AutoNation today.

What are the day-to-day responsibilities?

• Schedule and assign daily work objectives for the service consultants
• Monitor performance and counsel service consultants with behavioral or performance issues
• Train, coach, supervise and assist service consultants
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
• Maintain all supplies required to operate the service drive
• Communicate with team leaders to determine status of jobs
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week’s business
• Partner with all other dealership personnel to ensure quality of service provided to customers
• Perform quality inspections of vehicles being returned to customers
• Follow up with customers to ensure satisfaction with service work
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What are the requirements for this job?

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in an auto repair facility
• Ability to collaborate with other dealership personnel
• Must have a valid driver's license
• Ability to drive manual transmission vehicles
• Demonstrated communication and interpersonal skills
• Demonstrated customer service skills
• One year of supervisory experience (preferred)
• Ability to operate an automobile

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.