Service Drive Manager — Lead Customer & Tech Teams

AutoNation Inc.; Carlsbad (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Maternity benefits

Employee discount programs

YouDecide deals

Job summary

AutoNation Inc. in Carlsbad, CA is seeking a Service Drive Manager to lead daily operations of the service department, greet customers, gather vehicle data and coordinate with technicians to ensure quality and timely repairs.

You will supervise service consultants, monitor performance, and drive customer satisfaction while complying with regulations. This role offers competitive compensation and comprehensive benefits.

Qualifications

• High School diploma or equivalent.
• Two years of experience in an auto repair facility.
• Ability to read and comprehend instructions and information.
• Demonstrated communication and interpersonal skills.
• One year of supervisory experience preferred.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service staff on behavior or performance.
• Train, coach, supervise and assist service consultants.
• Assist in service reception during peak times to collect customer and vehicle data.
• Review open repair orders and resolve those beyond the current week.
• Ensure quality of service and follow up with customers to confirm satisfaction.

Skills

Leadership experience

Strategic thinking

People development

Communication skills

Education

High School diploma or equivalent

Job description

AutoNation Inc. in Carlsbad, CA is seeking a Service Drive Manager to lead daily operations of the service department, greet customers, gather vehicle data and coordinate with technicians to ensure quality and timely repairs.

You will supervise service consultants, monitor performance, and drive customer satisfaction while complying with regulations. This role offers competitive compensation and comprehensive benefits.