Service Drive Leader: Team Coach & Operational Excellence

AutoNation; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle discount program

YouDecide discounts

DRVPNK charity support

Job summary

AutoNation is seeking a Service Drive Manager to lead daily operations in our Fort Worth service drive, overseeing service consultants and ensuring top-tier customer experiences. This role emphasizes team leadership, process discipline, and collaboration with other dealership staff.

The ideal candidate demonstrates strong supervisory experience, excellent communication, and a commitment to safety and quality in a high-volume auto service environment.

Qualifications

• Proven leadership capabilities and ability to guide teams.
• Strategic thinking and execution skills for improving service operations.
• Passion for innovation and developing people in a fast-paced auto environment.
• Demonstrated communication and interpersonal skills to work with diverse teams.

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report daily and resolve orders beyond current week.
• Partner with dealership personnel to ensure quality of service.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.

Skills

Leadership

Strategic thinking

People development

Innovative mindset

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Drive Manager to lead daily operations in our Fort Worth service drive, overseeing service consultants and ensuring top-tier customer experiences. This role emphasizes team leadership, process discipline, and collaboration with other dealership staff.

The ideal candidate demonstrates strong supervisory experience, excellent communication, and a commitment to safety and quality in a high-volume auto service environment.