Service Manager: Lead Team & Elevate Customer Experience

AutoNation Inc; Mesa (AZ); Presencial; USD 85 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, vision insurance

401k matching

Maternity benefits

Employee vehicle/services discounts

DRVPNK cancer charity support

Resumo da oferta

AutoNation Inc. in Mesa, AZ is seeking a Service Manager to lead the dealership's service department, drive efficiency, control costs and build a loyal customer base while maintaining accurate service records and CSI targets.

The role emphasizes team leadership, safety compliance, and collaboration with the fixed operations director and general manager. Candidates should have a high school diploma, 3–5 years in an auto repair facility, and at least 2 years of supervisory experience.

Qualificações

• Three to Five years of experience in an auto repair facility.
• Two plus years of supervisory experience.
• Excellent verbal and written communication and interpersonal skills.
• Proficient knowledge of dealership computer systems.
• Must have a valid driver’s license.
• Ability to drive manual transmission vehicles.
• Demonstrated customer service skills.
• Preferred: previous industry knowledge of overall operations, management and wholesale relations.

Responsabilidades

• Assist subordinate service and sales personnel in all phases of their job descriptions.
• Document employee behavior that may lead to punitive actions.
• Report situations that compromise dealership integrity.
• Coordinate with parts department for stocking of high-use parts.
• Collect accounts receivable for service work.
• Obtain bids on tools, equipment, sublet repairs, and supplies.
• Ensure safety policies are followed and accidents reported.
• Maintain up-to-date technical publications and manuals.
• Quality check completed work and ensure shop equipment is in good condition.
• Maintain customer satisfaction and handle escalated issues promptly.
• Meet monthly with Fixed Operations Director and General Manager to review performance and set objectives.
• Maintain records and warranty parts retention per policy.
• Foster good working relationships with customers to encourage referrals.
• Monitor staffing and department turnover; manage budget and forecasting.

Conhecimentos

Leadership

Strategic thinking

People development

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

AutoNation Inc. in Mesa, AZ is seeking a Service Manager to lead the dealership's service department, drive efficiency, control costs and build a loyal customer base while maintaining accurate service records and CSI targets.

The role emphasizes team leadership, safety compliance, and collaboration with the fixed operations director and general manager. Candidates should have a high school diploma, 3–5 years in an auto repair facility, and at least 2 years of supervisory experience.