Service Drive Leader: Elevate Customer Experience & Repairs

AutoNation; Libertyville (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Employee vehicle purchase/discounts

DRVPNK charity involvement

Job summary

AutoNation is seeking a Service Drive Manager to lead the customer-facing service area and ensure seamless coordination between customers and technicians. You will greet customers, collect vehicle data, and guide the service process to achieve satisfaction.

The role requires leadership, strong communication, and a focus on safety and regulatory compliance. You will oversee staff during peak times, manage supplies, and uphold AutoNation standards across the drive.

Qualifications

• High School diploma or equivalent.
• Two years of experience in an auto repair facility.
• Must have a valid driver's license.
• Ability to read and comprehend instructions and information.
• Ability to drive manual transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer service skills.
• One year of supervisory experience (preferred).

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business.
• Partner with all other dealership personnel to ensure quality of service provided to customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, etc.
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals.

Skills

Leadership

Customer service

Communication

Supervisory experience

Team collaboration

Reading comprehension

Manual transmission

Valid driver's license

Education

High School diploma or equivalent

Job description

AutoNation is seeking a Service Drive Manager to lead the customer-facing service area and ensure seamless coordination between customers and technicians. You will greet customers, collect vehicle data, and guide the service process to achieve satisfaction.

The role requires leadership, strong communication, and a focus on safety and regulatory compliance. You will oversee staff during peak times, manage supplies, and uphold AutoNation standards across the drive.