Automotive Service Leader: Elevate Customer Experience & Growth

AutoNation; Torrance (CA); On-site; USD 167,000 - 223,000; Full time

Benefits offered by this job

401k matching

Health insurance

Maternity benefits

Associate discounts

YouDecide deals

DRV PNK charity

Job summary

AutoNation, a leader in automotive retail, seeks a Service Manager to drive a customer-focused, efficient service department. You will aim for maximum production, control costs, build loyalty, and ensure service CSI targets while maintaining strong staff relationships and departmental assets.

The role entails leading a large team, coordinating with parts and service personnel, and reporting performance monthly to senior leadership; you will foster customer satisfaction, safety, and operational

Qualifications

• Proven leadership experience.
• Strategic thinking and execution skills.
• Passion for innovation and people development.

Responsibilities

• Assist all subordinate service and sales personnel in all phases of their job descriptions.
• Document employee behavior that may result in punitive actions.
• Report to management any circumstances that compromise the dealership integrity.
• Communicate with customers before issues arise and escalate as needed.
• Maintain accurate records and warranty parts retention per manufacturer and company policies.

Skills

Leadership experience

Strategic thinking

People development

Job description

AutoNation, a leader in automotive retail, seeks a Service Manager to drive a customer-focused, efficient service department. You will aim for maximum production, control costs, build loyalty, and ensure service CSI targets while maintaining strong staff relationships and departmental assets.

The role entails leading a large team, coordinating with parts and service personnel, and reporting performance monthly to senior leadership; you will foster customer satisfaction, safety, and operational