Service Advisor: Elevate Customer Experience & Car Care

AutoNation; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k matching

Health benefits (medical/dental/vision

Vehicle purchase/discount programs

YouDecide deals

Job summary

AutoNation is seeking a Service Advisor to join our nationwide team focused on servicing thousands of vehicles daily. You will bridge the gap between technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

As part of the service lane, you will discuss maintenance plans, prepare repair orders, and ensure timely communication with customers and teammates while delivering an exceptional service experience.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Willingness to follow up with customers and use technology.
• Valid in-state driver's license and an acceptable driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Customer service

Sales

Communication

Interpersonal skills

Tech-savvy

Goal oriented

Education

High school diploma or equivalent

Job description

AutoNation is seeking a Service Advisor to join our nationwide team focused on servicing thousands of vehicles daily. You will bridge the gap between technicians and customers, explaining recommendations in clear terms and identifying up-sell opportunities to keep vehicles safe.

As part of the service lane, you will discuss maintenance plans, prepare repair orders, and ensure timely communication with customers and teammates while delivering an exceptional service experience.