Service Drive Leader: Elevate Customer Experience

Sames Motor Company Inc; Laredo (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Leadership training

Texas locations

Family-owned company

Job summary

Sames Auto Group is seeking a motivated, customer-focused Service Drive Manager to lead our service drive operations, coach our Service Advisors, and ensure every customer receives a first-class experience. This role thrives in a fast-paced environment, develops people, and improves performance through process and accountability.

You’ll lead daily operations, coach advisors, and drive improvements while maintaining manufacturer and dealership standards.

Qualifications

• 3+ years of automotive service experience.
• Strong leadership and coaching abilities.
• Excellent communication and customer service.
• Proven ability to lead a high-performing team.
• Experience with dealership service processes and KPIs.
• Familiarity with PBS, CDK, Reynolds or similar.
• Valid driver's license and insurable driving record.

Responsibilities

• Lead daily service drive operations and maintain an organized workflow.
• Coach Service Advisors to maximize performance and customer satisfaction.
• Ensure consistent vehicle walkarounds, Power Packs, and Active Deliveries.
• Monitor KPIs: CSI, CPGRO, Effective Labor Rate, maintenance penetration, and gross profit.
• Resolve customer concerns quickly while building loyalty.
• Review Repair Orders for accuracy and compliance.
• Conduct daily coaching, role-playing, and development with advisors.
• Collaborate with technicians, parts, and management to improve efficiency.
• Drive continuous improvement while upholding standards.

Skills

Leadership

Coaching

Communication

Customer Service

Team Leadership

Problem-solving

Organization

Tools

PBS

CDK

Reynolds

Job description

Sames Auto Group is seeking a motivated, customer-focused Service Drive Manager to lead our service drive operations, coach our Service Advisors, and ensure every customer receives a first-class experience. This role thrives in a fast-paced environment, develops people, and improves performance through process and accountability.

You’ll lead daily operations, coach advisors, and drive improvements while maintaining manufacturer and dealership standards.