Automotive Service Leader: Elevate Customer Experience

AutoNation; Las Vegas (NV); On-site; USD 112,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Maternity benefits

401k matching

Job summary

AutoNation, a Fortune 200 company, seeks a Service Manager to run the dealership service department, maximize production, control costs, and sustain high CSI scores. You will lead service staff, build customer relationships, and drive parts and service efficiency while ensuring safety and regulatory compliance.

The role emphasizes owning customer experiences, maintaining equipment, and partnering with the fixed operations leadership to meet monthly objectives and budgets.

Qualifications

• Requires leadership experience and strategic thinking.
• Proven ability to develop people and manage teams.
• Strong communication and customer service skills.

Responsibilities

• Assist all subordinate service and sales personnel in all phases of their job descriptions.
• Document employee behavior that may lead to punitive actions.
• Manage relations with parts, warranty, and service departments to ensure smooth operation.
• Maintain customer satisfaction and escalate issues as needed.
• Meet with management monthly to review performance and plans.

Skills

Leadership

Strategic thinking

People development

Communication

Customer service

Education

High School diploma or equivalent

Tools

Dealership computer systems

Job description

AutoNation, a Fortune 200 company, seeks a Service Manager to run the dealership service department, maximize production, control costs, and sustain high CSI scores. You will lead service staff, build customer relationships, and drive parts and service efficiency while ensuring safety and regulatory compliance.

The role emphasizes owning customer experiences, maintaining equipment, and partnering with the fixed operations leadership to meet monthly objectives and budgets.