SERVICE DRIVE MANAGER

Sames Motor Company Inc; Laredo (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Leadership training

Texas locations

Family-owned company

Job summary

Sames Auto Group is seeking a motivated, customer-focused Service Drive Manager to lead our service drive operations, coach our Service Advisors, and ensure every customer receives a first-class experience. This role thrives in a fast-paced environment, develops people, and improves performance through process and accountability.

You’ll lead daily operations, coach advisors, and drive improvements while maintaining manufacturer and dealership standards.

Qualifications

• 3+ years of automotive service experience.
• Strong leadership and coaching abilities.
• Excellent communication and customer service.
• Proven ability to lead a high-performing team.
• Experience with dealership service processes and KPIs.
• Familiarity with PBS, CDK, Reynolds or similar.
• Valid driver's license and insurable driving record.

Responsibilities

• Lead daily service drive operations and maintain an organized workflow.
• Coach Service Advisors to maximize performance and customer satisfaction.
• Ensure consistent vehicle walkarounds, Power Packs, and Active Deliveries.
• Monitor KPIs: CSI, CPGRO, Effective Labor Rate, maintenance penetration, and gross profit.
• Resolve customer concerns quickly while building loyalty.
• Review Repair Orders for accuracy and compliance.
• Conduct daily coaching, role-playing, and development with advisors.
• Collaborate with technicians, parts, and management to improve efficiency.
• Drive continuous improvement while upholding standards.

Skills

Leadership

Coaching

Communication

Customer Service

Team Leadership

Problem-solving

Organization

Tools

PBS

CDK

Reynolds

Job description

Lead the Front Line of an Exceptional Service Experience!

Now Hiring: Service Drive Manager

Sames Auto Group

Great service starts the moment a customer pulls into the service drive—and we're looking for a leader who can make every interaction count.

Sames Auto Group is seeking a motivated, customer-focused Service Drive Manager to lead our service drive operations, coach our Service Advisors, and ensure every customer receives a first-class experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about driving performance through process and accountability.

What You’ll Do

• Lead the daily operations of the service drive and maintain an organized, efficient workflow
• Coach and develop Service Advisors to maximize performance and customer satisfaction
• Ensure consistent execution of vehicle walkarounds, Power Packs, and Active Deliveries
• Monitor key performance indicators including CSI, CPGRO, Effective Labor Rate, maintenance penetration, and gross profit
• Resolve customer concerns quickly and professionally while creating lifelong customer relationships
• Review Repair Orders for accuracy, compliance, and quality
• Conduct daily coaching, role-playing, and performance development with the advisor team
• Collaborate with technicians, parts, and management to improve efficiency and reduce repair delays
• Drive continuous improvement while maintaining manufacturer and dealership standards

Requirements

• 3+ years of automotive service experience (Service Advisor, Assistant Service Manager, or Service Manager experience preferred)
• Strong leadership and coaching abilities
• Excellent communication and customer service skills
• Proven ability to lead a high-performing team
• Experience managing dealership service processes and KPIs
• Familiarity with dealership management systems (PBS, CDK, Reynolds, or similar)
• Strong organizational and problem-solving skills
• Valid driver's license and insurable driving record

Why Join Sames Auto Group?

• Competitive compensation with performance incentives
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Ongoing leadership and manufacturer training
• Career advancement opportunities across multiple Texas locations
• Join a family-owned company with over 115 years of automotive excellence

This Isn't Just Another Service Position

As the Service Drive Manager, you’ll set the tone for the entire customer experience. You’ll lead the team that customers interact with first, coach advisors to achieve exceptional results, and help build a service department known for professionalism, efficiency, and customer loyalty.

If you’re ready to lead from the front, inspire your team, and make a measurable impact every day, we'd love to meet you.

Apply today and help drive the future of customer service at Sames Auto Group!