Service Drive Lead - Auto Service & Customer Experience

Charlie Clark; Laredo (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group is seeking a Service Drive Manager for our franchise dealership to lead a high‑performing service team and deliver an exceptional customer experience. You will schedule quick-lane appointments, oversee advisors and technicians, and drive department productivity with a focus on quality and efficiency.

Ideal candidates hold an Associate’s degree or 2–4 years of related experience, a valid Texas driver’s license, and a proven ability to lead a team in a fast-paced

Qualifications

• Associate degree or 2–4 years of related experience required.
• Valid Texas Driver's License required.

Responsibilities

• Manage and schedule quick lane service appointments.
• Maintain inventory of quick lane supplies and parts.
• Ensure customer satisfaction through quality service.
• Monitor and improve department productivity.
• Oversee daily activities of the quick lane, including advisors and technicians.
• Ensure all repairs and shop duties are documented and completed by end of day.
• Monitor workflow to minimize disruptions and improve shop production.
• Maintain the facility and equipment.
• Conduct weekly department meetings/attend weekly manager meetings.

Skills

Leadership

Customer service

Team management

Scheduling

Inventory management

Quality focus

Education

Associate degree or equivalent

Job description

Charlie Clark Auto Group is seeking a Service Drive Manager for our franchise dealership to lead a high‑performing service team and deliver an exceptional customer experience. You will schedule quick-lane appointments, oversee advisors and technicians, and drive department productivity with a focus on quality and efficiency.

Ideal candidates hold an Associate’s degree or 2–4 years of related experience, a valid Texas driver’s license, and a proven ability to lead a team in a fast-paced