Auto Service Advisor: Customer Champion + 401(k) & PTO

Charlie Clark Auto Group; Brownsville (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group is seeking a Service Advisor to greet customers, schedule appointments and act as a liaison between customers and service techs. The role emphasizes strong people skills to make customers feel welcome and confident that their needs are met.

Responsibilities include translating repair needs to techs, providing estimates, upselling services with integrity, and maintaining CSI scores. Requires a high school diploma or GED and a Texas driver license, with 1–3 months of

Qualifications

• Customer service experience or training is preferred.
• Strong communication and listening skills are required.
• Willingness to upsell services with integrity to improve vehicle care.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to technicians.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of problems and potential problems.
• Maintain CSI scores as per dealership standards.

Skills

Customer service

Communication

Sales skills

Teamwork

Education

High school diploma or GED

Texas Driver License

Job description

Charlie Clark Auto Group is seeking a Service Advisor to greet customers, schedule appointments and act as a liaison between customers and service techs. The role emphasizes strong people skills to make customers feel welcome and confident that their needs are met.

Responsibilities include translating repair needs to techs, providing estimates, upselling services with integrity, and maintaining CSI scores. Requires a high school diploma or GED and a Texas driver license, with 1–3 months of