Customer-First Automotive Service Advisor — Growth & Benefits

Charlie Clark; Pharr (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Employee discount

Job summary

Charlie Clark Auto Group (AMARU) in Texas seeks a Service Advisor skilled in customer service, appointment scheduling, and acting as liaison between customers and service technicians. You will greet guests, provide repair estimates and guide customers through repairs.

Join us to upsell services with integrity, communicate clearly, and help maintain CSI scores while ensuring customers are informed from start to finish through pickup.

Qualifications

• High school diploma or GED required.
• 1–3 months of related experience or training.
• Valid Texas Driver License.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Skills

Customer service

Communication

Upselling

Education

High school diploma or GED

Job description

Charlie Clark Auto Group (AMARU) in Texas seeks a Service Advisor skilled in customer service, appointment scheduling, and acting as liaison between customers and service technicians. You will greet guests, provide repair estimates and guide customers through repairs.

Join us to upsell services with integrity, communicate clearly, and help maintain CSI scores while ensuring customers are informed from start to finish through pickup.