Automotive Service Advisor: Customer Care & Upgrades

Charlie Clark Auto Group; Pharr (TX); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group in Texas seeks a Service Advisor skilled in delivering outstanding customer service. You will greet guests, schedule appointments, translate repair needs to technicians, and help customers feel confident that their concerns are addressed.

This role emphasizes accurate estimates, honest communication, and follow-up to keep clients informed. High school diploma or GED and a short related training are required; valid Texas driver's license preferred.

Qualifications

• High school diploma or GED is required.
• 1 to 3 months of related experience or training accepted.
• Valid Texas Driver License.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell services using low-pressure, high-integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Education

High school diploma or GED

Job description

Charlie Clark Auto Group in Texas seeks a Service Advisor skilled in delivering outstanding customer service. You will greet guests, schedule appointments, translate repair needs to technicians, and help customers feel confident that their concerns are addressed.

This role emphasizes accurate estimates, honest communication, and follow-up to keep clients informed. High school diploma or GED and a short related training are required; valid Texas driver's license preferred.