Service Drive Concierge: Customer Experience & Scheduling

Fuller Ford OH; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Fuller Ford OH in Cincinnati is seeking a Service Drive Coordinator to help keep the service drive organized, on schedule, and delivering a great experience for every customer. If you are organized, customer-focused, and enjoy staying busy, this is a great opportunity to join our team.

No automotive experience required — we will teach you the service process and terminology as you grow. You will greet customers, coordinate appointments, and work with technicians to move vehicles efficiently.

Qualifications

• Strong customer service, organization, and time-management skills.
• Ability to stay organized and manage multiple tasks.
• Willing to learn service terminology and processes.

Responsibilities

• Greet customers and provide a friendly, professional experience.
• Coordinate scheduled oil changes, tire rotations, and routine maintenance appointments.
• Check customers in and gather vehicle and service information.
• Help keep appointments organized and running on schedule.
• Communicate with customers throughout their visit.
• Work closely with technicians and the service team to move vehicles efficiently.
• Assist customers with basic maintenance questions and service recommendations as you learn.
• Keep customer and vehicle information accurate and organized.
• Help ensure every customer leaves with a positive experience.

Skills

Highly organized

Time management

Customer-service oriented

Go-getter

Excellent communication

Job description

Fuller Ford OH in Cincinnati is seeking a Service Drive Coordinator to help keep the service drive organized, on schedule, and delivering a great experience for every customer. If you are organized, customer-focused, and enjoy staying busy, this is a great opportunity to join our team.

No automotive experience required — we will teach you the service process and terminology as you grow. You will greet customers, coordinate appointments, and work with technicians to move vehicles efficiently.