Service Concierge & Automotive Experience Lead

Byers Auto; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Paid vacation

Paid holidays

Growth opportunities

Paid training

Employee vehicle purchase plans

Flexible schedule

Wellness program

Job summary

Byers Automotive is seeking a service-focused professional to oversee the Drive Lane workflow and ensure customers receive prompt, courteous service. You will take ownership of the customer experience and support owner inquiries to keep interactions smooth and positive.

The role emphasizes efficient work distribution among technicians, strong communication, and a professional appearance to reinforce our family-owned dealership’s reputation for quality care.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Skills

Organized personality

People management

Time management

Customer communication

Professional appearance

Clean driving record

Background check willing

Job description

Byers Automotive is seeking a service-focused professional to oversee the Drive Lane workflow and ensure customers receive prompt, courteous service. You will take ownership of the customer experience and support owner inquiries to keep interactions smooth and positive.

The role emphasizes efficient work distribution among technicians, strong communication, and a professional appearance to reinforce our family-owned dealership’s reputation for quality care.