Service Drive Concierge: Customer Experience Lead

Gordie Boucher Ford of Kenosha, Inc; Kenosha (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Gordie Boucher Ford of Kenosha, Inc. seeks a Service Concierge to welcome guests, assist with service needs, and coordinate vehicle drop-offs and pick-ups.

You will support the service department by serving as the primary contact between customers, service advisors, technicians, and staff to ensure a smooth, professional experience. The ideal candidate is customer-focused, organized, and able to thrive in a fast-paced dealership setting.

Qualifications

• Excellent customer service and communication skills.
• Professional appearance and a friendly, customer-focused attitude.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Ability to operate vehicles safely and responsibly.
• Basic computer skills and the ability to learn dealership software.
• Previous automotive, dealership, hospitality, or customer service experience preferred.

Responsibilities

• Greet customers promptly and professionally upon arrival at the service department.
• Provide a welcoming, friendly, and professional customer experience.
• Assist customers with questions regarding service appointments, vehicle drop-off, pick-up, and dealership amenities.
• Direct customers to the appropriate Service Advisor or department.
• Maintain a high level of customer satisfaction throughout the service visit.
• Handle customer concerns professionally and elevate issues to management when necessary.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Valid driver's license

Vehicle operation

Basic computer skills

Dealership software

Past automotive/customer service

Tools

Dealership software

Job description

Gordie Boucher Ford of Kenosha, Inc. seeks a Service Concierge to welcome guests, assist with service needs, and coordinate vehicle drop-offs and pick-ups.

You will support the service department by serving as the primary contact between customers, service advisors, technicians, and staff to ensure a smooth, professional experience. The ideal candidate is customer-focused, organized, and able to thrive in a fast-paced dealership setting.