Automotive Service Concierge - Customer Experience Pro

Germain Honda of Beavercreek; Beavercreek (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Professional Development

Employee Discounts

Company Outings

Job summary

Germain Honda/Ford of Beavercreek in Beavercreek, OH, seeks a Service Concierge to welcome customers, coordinate service appointments, and communicate status throughout the service process. You will work closely with technicians and the parts department to ensure timely service completion and high customer satisfaction.

The ideal candidate has strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced automotive service environment.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer proficiency and experience with scheduling software is preferred.
• High school diploma or equivalent; additional education or automotive experience is a plus.

Responsibilities

• Greet customers warmly and assist them in scheduling service appointments.
• Act as the liaison between customers and the service department, ensuring clear communication of service status and updates.
• Manage service check-in and check-out processes efficiently and courteously.
• Coordinate with technicians and parts department to facilitate timely service completion.
• Maintain accurate records of customer interactions and service histories.
• Address and resolve any customer concerns or issues promptly to guarantee satisfaction.
• Promote service specials and additional dealership offerings when appropriate.

Skills

Customer service

Communication

Multitasking

Scheduling software

Education

High school diploma

Tools

Scheduling software

Job description

Germain Honda/Ford of Beavercreek in Beavercreek, OH, seeks a Service Concierge to welcome customers, coordinate service appointments, and communicate status throughout the service process. You will work closely with technicians and the parts department to ensure timely service completion and high customer satisfaction.

The ideal candidate has strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced automotive service environment.