Service Concierge & Advisor – Customer Experience Lead

Key Scales Ford, Inc.; Leesburg (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

401K Retirement Plan

Colonial Life

Disability Insurance

Vacation

PTO (Personal Time Off)

Sick Leave

Holiday Pay

Employee Discounts

Job summary

Key Scales Ford, Inc. in Leesburg, FL is seeking an organized, customer-focused leader to join our exceptional service team. You will help manage the Drive Lane and guide our technicians to deliver top-notch automotive service experiences.

The role emphasizes mentoring, effective communication, and a strong commitment to customer satisfaction. We offer a comprehensive benefits package and a supportive work environment.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Proven track record of service and sales success.
• Strong customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver1

Responsibilities

• Oversee service orders and flow of Drive Lane to ensure prompt, courteous service.
• Own the customer's experience by handling those assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, by phone or in person.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with你的/

Professional, well-groomed personal 모습

Consistent record of service and sales

Strong record of positive customer 만족도

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver

Job description

Key Scales Ford, Inc. in Leesburg, FL is seeking an organized, customer-focused leader to join our exceptional service team. You will help manage the Drive Lane and guide our technicians to deliver top-notch automotive service experiences.

The role emphasizes mentoring, effective communication, and a strong commitment to customer satisfaction. We offer a comprehensive benefits package and a supportive work environment.